Frequently Asked Questions
Membership
How much does membership cost?
$19.99 a month. Cancel any time. Members save 20% on every order, with free shipping to your customer.
How do I pay for membership?
With PayPal, which renews by itself each month. Or by bank or Wise: your membership starts when $19.99 or more reaches your POD Wallet, and $19.99 is then taken from your Wallet each month.
Can I get a free first month?
Only with an invite link from POD. Nothing is charged that day, and $19.99 a month starts one month later. Each link works once, within 30 days.
How do I cancel?
Any time, in your POD Dashboard under Settings › Membership, or just ask us. Your membership keeps working until the end of the time you've paid for, then ends. Fees already paid aren't refunded, except where the law requires. Orders you've already paid for are still made and shipped.
Wallet and orders
What is the POD Wallet?
It pays for your orders, at the member price. We start making an order once it's paid from your Wallet. If your Wallet doesn't cover an order, the order waits until you add funds, and we email you.
How do I add funds?
By PayPal or card, which is added right away. Or by Wise or bank transfer, which is added when the money arrives. POD adds no PayPal fee. Money you don't use stays in your Wallet for your next orders.
What happens to money left in my Wallet?
It's refunded when you close your store.
Shopify
Do I need a Shopify store?
No. Without Shopify, you order on our website with your customer's name and address. With Shopify, your orders come to us by themselves.
How does POD find my products in Shopify?
Three things must match: the product's Vendor is your POD vendor name, its Title is your design's exact name, and each size is one we make.
Then press Verify on the design in your POD Dashboard (Designs › the design's Shopify button). Anything else in the order stays with you.
How do I test my store?
Tag a Shopify order "test" and we'll never print it.
Designs and perks
How do I design a product?
Use our 3D Customizer. Start from a pre-made design or upload your own artwork. You must have the rights to any design you upload.
Are pattern templates free?
Yes, for members. In your POD Dashboard, open Designs, then Designs from Template.
What's coming soon?
Package inserts, tagless labels and product samples. They aren't available yet.
Shipping and returns
How are orders shipped?
By USPS. Each item is wrapped in a clear bag and shipped in a plain, unmarked polybag. The label shows your brand name as the shipper.
Where do I find tracking numbers?
In Orders in your POD Dashboard, as each parcel ships. We don't send them back to Shopify yet.
Can I return an order?
Not if you change your mind once it's in production. If an item is defective or wrong, tell us right away and we'll ship a free replacement to your customer. Claims must be made when the item is opened, before it's washed.
Will the colors match my screen exactly?
Colors can vary a little from what you see on screen. See our Color Matching Policy.
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